Verifiable Credentials Platform

Project Overview

The Verifiable Credentials Platform empowers organizations—such as universities, government agencies, and enterprises—to issue and verify digital credentials in a secure, privacy-first, and tamper-proof way using blockchain technology.

My mission was to design a user-friendly platform that supports all core participants: issuers, credential holders, and verifiers—while meeting strict standards for trust, accessibility, and interoperability.

My Role as a Product Designer

As the Product Designer, I led the UX/UI design from ideation to delivery. My responsibilities included:

• 🔍 Conducting user research with government bodies, universities, and credential holders to understand pain points in the existing certificate issuance process.

• ✍️ Designing user flows, wireframes, and high-fidelity prototypes for issuer dashboards, recipient wallets, and verifier portals.

• 🧩 Building a design system for scalable UI components and visual consistency.

• 🤝 Collaborating with blockchain developers, legal experts, and government IT teams.

• 💬 Regularly presenting progress and getting feedback from key stakeholders and decision-makers including the CTO and policy advisors.

Live Preview

Design UI: Click Here 

Research Process

Before diving into design, I focused on understanding the unique challenges and workflows of all stakeholders involved in digital credentialing.

🎯 Research Objectives

• Identify pain points in the existing credential issuance and verification processes
• Understand legal, technical, and usability constraints in identity systems
• Ensure designs accommodate users with varying levels of digital literacy

🧪 Methods Used

• User Interviews: Conducted interviews with government bodies, universities, HR teams, and students
• Persona Development: Defined key user roles—Issuer, Credential Holder, and Verifier
• Task Analysis: Mapped flows for issuing, receiving, and verifying credentials
• Benchmarking: Analyzed W3C standards and competitor platforms for interoperability alignment
• Usability Testing: Validated early designs with both technical and non-technical users

🔑 Key Insights

• Many users distrusted or didn’t understand blockchain—visual cues were essential for perceived trust
• Credential holders (often students or citizens) needed extremely intuitive mobile-first experiences
• Institutions needed auditability and revocation workflows, while verifiers required fast, reliable access

My Design Approach

🔐 Trust & Transparency

I designed credentials to feel immediately trustworthy—combining blockchain-backed signatures with clear visual markers like QR codes, issuer seals, and validity status indicators.

🧩 UX Flows & Prototyping

I mapped out end-to-end journeys for each role, focusing on simplicity and clarity:

• Issuers could issue, revoke, and manage credentials from a clean dashboard
• Holders accessed credentials via a mobile wallet with options to share or verify
• Verifiers could instantly validate credentials by scanning a QR code or uploading a file

🎨 UI & Design System

I built a modular, accessible design system to support both web and mobile views. Visual consistency was paired with accessibility standards (WCAG-compliant colors, keyboard nav, responsive layouts).

🤝 Collaboration

I collaborated closely with:

• Blockchain developers to align on technical integration and metadata standards
• Legal/policy advisors to address compliance and data privacy concerns
• Stakeholders including CTOs and education/government advisors for feedback at every milestone

Design Solutions

🎓 Visual Credential Design

• Embedded tamper-proof QR codes
• Dynamic seals and verification statuses
• Clear metadata about issuer and validity

📱 Digital Wallet

• Mobile-first credential management
• Simple interface for viewing, sharing, and revoking credentials
• Emphasis on user control and privacy

🧑‍💼 Issuer Dashboard

• Role-based access for teams
• Batch issuance and credential templates
• Revocation history and audit logs

🧪 Verifier Portal

• Scan or upload to verify credentials instantly
• Visual cues for trust, such as source validation and signature checks
• Public/private verification modes

Impact

• Reduced Fraud: Digitally signed and tamper-proof credentials made forgery nearly impossible
• Operational Efficiency: Saved time and costs related to manual certificate handling
• User Empowerment: Credential holders could finally own and control their verified identity
• Cross-Sector Adoption: The platform was adopted by organizations in education, healthcare, and governance

Final Thoughts

Designing for verifiable credentials was about more than user experience—it was about building trust in a space where security, privacy, and accessibility all had to coexist.

This project challenged me to balance emerging tech like blockchain with real human needs, especially for users unfamiliar with the underlying systems. It taught me that great UX is not just functional—it's ethical, inclusive, and future-ready.